Privacy Policy

Off The Beaten Track Travel is committed to protecting your personal information and handling it responsibly.

Off The Beaten Track Travel operates with Travelcall, a trading name of Goldman Travel Corporation Pty Ltd, and uses Travelcall and Goldman Travel Group systems, including Tramada, to manage enquiries, travel planning, bookings and client records.

Information we collect

When you contact us, make an enquiry or ask us to plan travel for you, we may collect information including your name, email address, phone number and details about your travel plans, such as destinations, travel dates, travellers and preferences.

If you proceed with a booking, additional information may be required to arrange your travel, including passport details, dates of birth, frequent flyer details and any relevant health, dietary, accessibility or mobility information.

How your information is used

Your information may be used to:

• Respond to your enquiry and provide travel planning and advisory services.
• Arrange and manage travel bookings on your behalf.
• Communicate with travel suppliers and service providers where required.
• Maintain records relating to your enquiry or booking.
• Manage client records within Travelcall and Goldman Travel Group systems.
• Comply with legal and regulatory obligations.

Storage and sharing of your information

Your personal information may be stored and processed within Travelcall and Goldman Travel Group systems, including Tramada, as part of managing your enquiry, travel planning and bookings.

Where necessary to provide your travel services, your information may also be shared with Travelcall, Goldman Travel Group companies, airlines, hotels, cruise lines, tour operators, destination management companies and other travel suppliers and service providers.

Some of these suppliers may be located outside Australia, particularly where your travel involves overseas destinations.

Off The Beaten Track Travel does not sell your personal information.

Website, forms and advertising enquiries

If you submit an enquiry through our website, an online form or an advertising platform such as Facebook or Instagram, the information you provide may be used to respond to your enquiry and assist with your travel planning.

Our website may also use analytics, cookies and similar technologies to help us understand how visitors use the site and improve the experience we provide.

Access, correction and privacy concerns

You may request access to or correction of personal information held about you, or raise a concern about how your information has been handled, by contacting us.

For further information about how personal information is collected, stored, disclosed and protected within the Travelcall and Goldman Travel Group network, please refer to the Travelcall Privacy Policy .

Last updated: September 2026